Terms and Conditions

Terms & Conditions

This website and its contents are the copyright of Raffles Fine Wines. All rights are reserved. The contents, copy and images on this website are for your general information and use only. They are subject to change without notice. Any redistribution or reproduction of part or all of the contents in any form is prohibited.

We do not have a minimum quantity purchase policy.

Pricing

Although we endeavour to ensure all pricing and descriptive information on this website is accurate and up-to-date, such information and pricing may contain inaccuracies or errors. We will not be obliged to supply good at the incorrect price. All prices are per bottle unless otherwise stated. All prices are inclusive of VAT at the current rate. We reserve the right to amend prices, offers, goods and specifications at any time. Where an end date is specified on email offers this is intended as a guide only, we reserve the right to amend the end date at any time during the offer period.

Ordering

The Raffles Fine Wines website is not currently an e-commerce site. However, you are able to order wines from the website by emailing us, contacting us on the phone or calling into the warehouse. 

We will answer any questions and fulfil your order as quickly as possible. 

All goods are subject to availability. We cannot guarantee the availability of specific vintages.

Payment

We are able to take payment by card over the phone or in the warehouse. We accept Vis, American Express, MasterCard. We do not accept cheques unless by prior arrangement. Any information taken during this process is never stored unless specifically requested.

Delivery

Wherever possible we endeavour to make local deliveries free of charge and this is at our discretion. For locations further a field we are able to arrange delivery to anywhere on mainland Britain for £7.95 per case (up to 12 bottles). 

We will attempt to make delivery within 2-3 days where possible, however, we will contact you to arrange a mutually agreeable date and destination.

All goods remain the property of Raffles Fine Wines until paid for in full. Credit accounts are only available at our discretion. We reserve the right to refuse credit. We also reserve the right to levy a 2% surcharge per month on outstanding invoices.

Vouchers

Raffles Fine Wines Gift vouchers are available. Minimum voucher value is £25. Gift vouchers are valid for 12 months from date of issue. 

Trade Customers

Raffles Fine Wines is happy to discuss the creation of Trade Accounts where relevant. Please contact us to discuss this further.

Other Services

Hire of Glasses - We are happy to supply our customers with FREE glasses hire with the purchase of wine. However, glasses must be returned washed and breakages will be charged at £2 per glass. Glasses hire should be booked ahead. We reserve the right to refuse this service.

Valuation Service - We are able to offer a valuation service for probate, insurance and resale. Please call us to discuss this further.

 

Should you have any questions about the service we offer please contact us:

Tel: 01453 833133

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

or call into the Warehouse at

The Old Fire Station, Old Market, Nailsworth GL6 0DU.

 

 

Call Us

Tel: +44 (0) 1453 833133

Fax: +44 (0) 1453 834681

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Email Us

You cannot purchase through our website yet but if you email us we can deliver anywhere in mainland Britain from £7.95 per case.

Christmas Opening Times

Mon 18th - Weds 20th Dec
10.00am-6pm

Thurs 21st - Sat 23rd Dec
9am-6pm

Christmas Eve Sunday
9am-4pm

Then open again:
Fri 29th - 10am-6pm
Sat 30th - 9am-4pm
New Year’s Eve Sunday - 10am-4pm

A Merry Christmas and a Happy New Year from Raffles

Opening again Thursday 4th January