Terms & Conditions
This website and its contents are the copyright of Raffles Fine Wines. All rights are reserved. The contents, copy and images on this website are for your general information and use only. They are subject to change without notice. Any redistribution or reproduction of part or all of the contents in any form is prohibited.
We do not have a minimum quantity purchase policy.
Although we endeavour to ensure all pricing and descriptive information on this website is accurate and up-to-date, such information and pricing may contain inaccuracies or errors. We will not be obliged to supply good at the incorrect price. All prices are per bottle unless otherwise stated. All prices are inclusive of VAT at the current rate. We reserve the right to amend prices, offers, goods and specifications at any time. Where an end date is specified on email offers this is intended as a guide only, we reserve the right to amend the end date at any time during the offer period.
The Raffles Fine Wines website is not currently an e-commerce site. However, you are able to order wines from the website by emailing us, contacting us on the phone or calling into the warehouse.
We will answer any questions and fulfil your order as quickly as possible.
All goods are subject to availability. We cannot guarantee the availability of specific vintages.
We are able to take payment by card over the phone or in the warehouse. We accept Vis, American Express, MasterCard. We do not accept cheques unless by prior arrangement. Any information taken during this process is never stored unless specifically requested.
Wherever possible we endeavour to make local deliveries free of charge and this is at our discretion. For locations further a field we are able to arrange delivery to anywhere on mainland Britain for £7.95 per case (up to 12 bottles).
We will attempt to make delivery within 2-3 days where possible, however, we will contact you to arrange a mutually agreeable date and destination.
All goods remain the property of Raffles Fine Wines until paid for in full. Credit accounts are only available at our discretion. We reserve the right to refuse credit. We also reserve the right to levy a 2% surcharge per month on outstanding invoices.
Raffles Fine Wines Gift vouchers are available. Minimum voucher value is £25. Gift vouchers are valid for 12 months from date of issue.
Raffles Fine Wines is happy to discuss the creation of Trade Accounts where relevant. Please contact us to discuss this further.
Hire of Glasses - We are happy to supply our customers with FREE glasses hire with the purchase of wine. However, glasses must be returned washed and breakages will be charged at £2 per glass. Glasses hire should be booked ahead. We reserve the right to refuse this service.
Valuation Service - We are able to offer a valuation service for probate, insurance and resale. Please call us to discuss this further.
Should you have any questions about the service we offer please contact us:
Tel: 01453 833133
or call into the Warehouse at
The Old Fire Station, Old Market, Nailsworth GL6 0DU.